Shipping Policy for Ellis’s Pet Store
Welcome to Ellis’s Pet Store, your trusted source for high-quality pet accessories in the UK. We strive to provide prompt and reliable delivery service for all your pet care needs.
Order Processing Time
Orders are processed promptly within 1 business day, Monday through Friday.
Delivery Period
We offer Express Delivery with a delivery period ranging from 1 to 3 business days within the UK. Please note that shipping times commence from the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or external factors.
Order Cut-Off Time
Orders placed before 5:00 p.m. GMT are processed on the same business day. Orders placed after this time will be processed on the following business day.
Shipping Costs
We offer Express Shipping at a flat rate of £10.00 for all orders within the UK.
Method of Delivery
We partner with trusted carriers such as Royal Mail, DPD, Hermes, and DHL to ensure reliable and efficient delivery of your pet accessories.
Non-Shipping Days
Please note that we do not process orders on UK holidays.
Confirmation of Shipment
Once your pet accessories are dispatched, you will receive a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.
Our Working Days
Ellis’s Pet Store operates from Monday through Friday.
Item Misplacement
If your pet accessories do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, please reach out to us at contact@ellisspetstore.com.
Incorrect Address
If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Please contact us at contact@ellisspetstore.com for assistance.
Address Change
To modify the delivery address, please contact us at contact@ellisspetstore.com or call +44 78939 30508 within 24 hours of placing your order. Address changes are not possible once the order is in transit.
Cancellations
If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, please refer to our return policy for further assistance.
Items Damaged During Transit
If you receive damaged or broken pet accessories, please contact us immediately. Provide clear images of the damaged merchandise via email to contact@ellisspetstore.com for a free exchange or refund.
CONTACT INFORMATION:
Trade name: Ellis’s Pet Store
Phone number: +44 78939 30508
Email: contact@ellisspetstore.com
Physical address: 11 East Side, Shepherd’s Bush Market, London W12 8DG, United Kingdom